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Customer Service



Customer Assistance

For general information please call:

Hours

Monday - Friday: 8:00 - 5:00 CST

Phone

920-593-2690
800-304-7444

E-mail

SNI@promotionaldesigns.com


Phone Orders

We are happy to take your orders by phone at Store Customer Assistance

Phone

920-593-2690
800-304-7444


Special Orders

If you are looking for a product that is not in this selection please contact Len Olson 592-3978 in Schneider Corporate Purchasing.

ComData

Purchases made with a ComData card will not be refunded back to your card under any circumstances. All credits/returns for ComData orders will be refunded back to the purchaser in the form of an SNI gift card that can be used at any of the store locations or on the website.


Credits and Returns

All claims for non-receipt of merchandise, damaged goods or merchandise shortages must be reported within 10 days. Exchanges for program items must be made within 10 days. Freight charges for returned merchandise, freight charges to and from PDI for an exchange, except due to damaged or defective goods will be the responsibility of the customer.

A restocking fee of 15% will be charged on anything where the product is opened, the seal is broken, or it is an electronic item.Promotional Designs has the right to change/edit this at anytime, and also deem which products fall into the Restocking Fee.

All returns must be approved in advance. Call or e-mail customer service, SNI@promotionaldesigns.com, for RMA (Returned Merchandise Authorization) number.


General Contact Information

Fax

920-965-1105

Phone

920-593-2690
800-304-7444

Mail

Promotional Designs, Inc.
C/O Schneider Retail Store Mgr.
2280 South Ashland Ave.
Green Bay, WI 54304

E-mail

SNI@promotionaldesigns.com


 

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